Frequently Asked Questions
Everything you need to know about Hashi Digital Agency's services — video editing, graphic design, web development, digital marketing, and AI integration.
1. What services does Hashi Digital Agency offer?
We provide comprehensive digital solutions including video editing and production, graphic design and branding, web development, digital marketing strategy and execution, and AI-powered automation solutions for Kenyan businesses of all sizes.
2. What is your typical project timeline?
Project timelines depend on scope and complexity. Our Starter packages typically take 7-10 days, Professional packages 14-21 days, and Enterprise packages are customized based on your full requirements.
3. Do you work with small businesses and startups?
Absolutely! We specialize in helping Kenyan small businesses and startups establish and grow their online presence. Our Starter package is designed to be accessible and effective for emerging businesses.
4. How do you price your services?
We offer three main packages: Starter ($399), Professional ($899), and Enterprise ($3,299+). Each includes specific deliverables and revisions. You can view our detailed pricing and packages on our pricing page.
5. How many revisions are included?
Revision limits vary by package: Starter includes 2 revisions, Professional includes 4 revisions, and Enterprise includes unlimited revisions. See our revision policy for more details.
6. Will you ensure the work matches our brand guidelines?
Yes, absolutely. We customize all deliverables to match your brand identity, visual guidelines, tone, and marketing objectives. We'll work closely with you to ensure perfect alignment with your brand vision.
7. Can you handle urgent/rush projects?
Yes, we can accommodate rush projects. Please contact us directly to discuss timeline requirements and any additional rush fees that may apply.
8. Do you offer ongoing support after delivery?
Yes. Our Professional and Enterprise packages include ongoing optimization and support. We also offer maintenance packages for businesses that need continuous digital support.
2. How long does a typical 3D animation take?
Timelines vary depending on complexity, but a standard 15–20 second animation usually takes 7–14 working days after final concept approval.
3. Do you work with existing CAD files or need product samples?
We can work with both. If you have CAD or 3D models, we can import and refine them. If not, we can create models from physical product samples or detailed reference images.
4. How do you price your services?
Pricing is based on animation length, complexity, number of renders, and modeling requirements. You can view our detailed pricing on our pricing page.
5. Can we request changes after delivery?
Yes. All revisions are covered under our revision policy, which ensures smooth updates without unexpected scope creep.
6. Will the renders match our brand’s visual style?
Absolutely. We customize lighting, materials, camera angles, and animation pacing to fit your brand’s identity and marketing needs.
7. What formats do you deliver in?
We typically deliver in MP4 (H.264) for videos and high-resolution PNG/JPG for stills. Other formats like MOV, ProRes, or transparent-background renders are available on request.
8. Can you handle large-scale projects or bulk renders?
Yes, we regularly work on bulk orders for 10+ animations or 50+ renders. We optimize workflows to maintain quality and meet tight deadlines.
9. Do you offer creative direction or only technical execution?
We do both. Our team can develop creative concepts, storyboards, and camera moves, or simply execute your pre-approved vision.
10. How do we get started?
Simply contact us with your project details, references, and timeline. We’ll provide a proposal and next steps.
STREAMLINE YOUR LAUNCHES
Preview & approve high-end 3D visuals from anywhere
Review renders, leave timestamped comments, and approve scenes from anywhere. Using our revision & collaboration tools
From feedback to approval in a single flow